Monday, February 14, 2011

Virgin Canada Froyo update for HTC Legend - Bell/Shaw

Seems since Bell got the last last 15% of Virgin Canada it's no longer a Virgin but rather an old hag.  Customer service has become second rate; spent 20 minutes with customer service and all she could tell me was that I had Eclair.  It seemed quite apparent this woman rarely if ever used a cell phone.
Anyways my Eclair is stale and I want my Froyo; as would Android developers so I could move my apps and buy more.
Anyone make any sense of these e-mails:

I'm the new owner of an HTC Legend.  Great phone and everything, but still running Android Eclair.

When we will have the update to 2.2?  Is is true that Virgin won't get that update?

I don't want to be stuck with a phone that cannot be updated unless I root it.

Thanks for your time :]
about 2 months ago

Virgin won't update the Legend.  I got this email from them a couple of days ago

Thank you for taking the time to write in to us.  We're happy to hear from you and we hope you're doing well today!

Virgin Mobile is not supporting the upgrade to the new 2.2 OS. The best thing to do would be to contact the manufacturer of your handset to get the information needed for the upgrade. Sorry!

Have a great day!

VMC Team

and when I emailed HTC this is what they had to say.


I do understand your disappointment with the fact that your device will not be receiving an update to Android 2.2. Unfortunately, the most telling sentence is the first in the reply Virgin Mobile sent you: Virgin Mobile is not supporting the upgrade to the new 2.2 OS. As we are the manufacturer, we can only make upgrades for carrier branded devices at the request of that carrier; they have to want to hold a license for the software version, and they also make requests for specifications for the OS. As Virgin has decided against supporting the upgrade, they will not have made that request to us, and thus we cannot create an update to the OS for that device. Were they to want the upgrade, our engineers would gladly be able to create the update, but unfortunately in this case that is not to be. I will give Virgin Mobile kudos on being upfront with you about it; I know that some carriers don't make public statements about whether or not certain devices will be updated and they leave their customers to speculate. The only thing I see wrong is that they directed you to us about it like we could change it; perhaps they just wanted us to be able to explain to you why we couldn't do anything if they did not want us to. I do apologize for any inconvenience you may have experienced.



about 2 months ago

Virgin Mobile Canada
hey guys - i'm sorry for the mixup. we may, at one time, have been considering not supporting the android 2.2 froyo upgrade, but, as i tweeted yesterday, we're planning on launching the upgrade in mid-january.

follow us here on facebook or on twitter @virginmobilecan for updates closer to the actual launch.

sorry again for any confusion.

social media manager
virgin mobile
about a month ago

So Froyo was originally going to be released in the fourth quarter of 2010, then mid January 2011; it's mid February 2011 and still notta from Virgin.  Perhaps those Virgin (aka Bell) folks are too busy in talks with Shaw to see how the can get more for our internet dollars.
At a time when Shaw claims people are using more they are dropping monthly usage rates by up to 30%, and telling me how much faster cable is than DSL... DO I REALLY NEED HIGH SPEED IF THE INTERNET HIGHWAY IS GETTING SHORTER!

Oh well, a post about Virgin's lack ends up with a Shaw grab; notice that since the elder Shaw passed the company to the sons everything went up in price and down in value.


Anonymous said...

Virgin has already made an announcement that froyo is further delayed, but they WILL be supporting it. They gave a maximum deadline of three months from now.

Anonymous said...

Virgin and bell are just pushing until HTC legend owners are fed up of waiting for the update and the issue has fainted. Such poor service, I'll definitely switch carrier after the contract ends.